Ego Restaurants Coronavirus Update

Helping Keep our Customers, Staff & Suppliers Safe

 

 

Below we have highlighted the changes we have made to our business to ensure not only all the required legislation is met, but that we are creating a safe environment for our customers, staff and suppliers.

 

Do’s & Dont’s

We don’t generally like rules but these measures are all designed to help keep everyone safe; so please help us to help you

• Booking is extremely advisable for any visit due to our high demand & reduced capacity. Please book in advance to avoid disappointment

• Contactless sanitiser dispenser will be available at reception, please sanitise your hands on entering

• Please observe all government guidelines on distance, hygiene, coughing & sneezing

• Please observe distancing guidelines in customer toilets, if you can’t maintain safe distance please wait outside for people to vacate

• Children must remain seated and must be accompanied by adults when visiting the toilets or outside areas

• Unfortunately dogs (except assistance dogs) will not be allowed inside any of our pubs or restaurants for the time being, however, dogs will still be permitted in our outdoor areas.

• Customers will not be allowed to visit the bar counter or to stand in the bar area. Drinking outside will be via table service only

• All customers must wear a face covering when at our restaurants and pubs when not seated to eat or drink

• In England the law allows bookings of up to 6 people

 

Changes to our menus and offers

• All our menus are now disposable and single use. The paper is FSC (Forest Stewardship Council) approved which defines a strict set of standards that paper products must meet to ensure that they are truly environmentally & socially responsible

• Children’s activity  packs & kids ‘make your own pizza’ have been withdrawn for the time being

• We have slightly reduced the number of items on our menus and suspended some menus such as steak night & tapas menus to enable our kitchen teams to work at safe distances

• We have put a 6pm end to our cocktail promotions to reduce the high demand at peak times

• We are legally required to take customers details and also have QR code posters for the NHS COVID-19 app at all of our sites for customers to use

 

Changes to our service

• Wherever possible, we will have one dedicated server per table to minimise staff contact

• We intend to serve all food & drinks to one area of the table & ask customers to pass around, again to minimise contact. We will collect dirty crockery & glasses from the same point

• Contactless sanitiser dispensers will be located at the entrance / exit areas of the toilets

• Cutlery, napkins, glasses and condiments will all be brought to the table as required and not set up in advance

• We will take all payments at the table, please refrain from heading to our tills

 

Health & Safety

• We are COVID-19 secure in line with government guidelines. Our COVID-19 Secure notice can be viewed here

• A full COVID-19 risk assessment has been undertaken for both front & back of house operations

• We operate an increased regime of cleaning, sanitising & hand washing

• A reminder to customers of COVID-19 guidelines is displayed on our premises, on our website & our booking reminder emails

• Free sanitiser is available for customer use on the premises

• Our offer, service & environment have been redesigned to maintain safe distancing and minimise contact