Ego Restaurants Terms and Conditions

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

(2) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or sub-license material from the website;

(c) show any material from the website in public;

(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(e) edit or otherwise modify any material on the website; or

(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

(3) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

(4) Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

We may disable your user ID and password in our sole discretion without notice or explanation.

(5) User generated content

In these terms and conditions, ‘your user content’ means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.

Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.

(6) Limited warranties

We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(7) Limitations and exclusions of liability

Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

(8) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

(9) Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(10) Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

(11) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(12) Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(13) Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(14) Entire agreement

These terms and conditions , together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(15) Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of England and Wales.

(16) Ego Club

The ‘Ego Club’ is the name given to the group of people that agree to provide Ego Restaurants Holdings Ltd with their email address, mobile phone number and other personal details in order to receive promotional offers, vouchers and information via email or mobile communication. There are specific terms & conditions valid for each and every offer that is sent out via email.

The 20% off that is available for all Ego Club Members is a  valid 20% off a la carte starters, mains and desserts only. Valid all day Sunday to Friday. Not valid on Valentine’s Day, Mother’s Day, Father’s Day, selected days throughout December ( Please check with your local Ego for December selected dates)  and other special calendar days. Not valid in conjunction with any other offers  and promotional menus including Sunday Roast 3 course menu, Afternoon Tea menu & takeaway orders. Ego Club 20% off is not available at Ego at Stanney Oaks between 26th January-29th February 2024.

You will be emailed a 20% off voucher the day you join the club. In order to receive your 20% off, please show the email, or any email containing your 20% off voucher code to a member of staff. Your 20% off can be used with your Anniversary offer.  Anniversary  vouchers entitle you to a glass of Prosecco for you and your partner. Offers valid when a main course is purchased from any menu on any day.

Your Birthday voucher entitle you to a complimentary meal. Complimentary meal is available Sunday-Friday. Receive up to 3 courses for free. One free starter when another starter is purchased, one free main when a main is purchased and one free dessert when a dessert is purchased from the a la carte menu. The cheapest of each course is free. Not to be used in conjunction with any other offer including 20% off, or promotion menus, including Sunday Roast menu, Lunch menu, Afternoon Tea menu & takeaway orders. Tables and bills cannot be split in order to use multiple vouchers and offers. Not valid on New Year’s Eve.

Birthday and Anniversary vouchers will be sent to you via email in advance of the dates provided and have specific terms & conditions included in them. Please note all members are required to be part of the Ego Club for a minimum of 7 days prior to qualifying for Birthday or Anniversary offer.If you believe you have not received your Birthday or Anniversary offer please email info@egorestaurants.co.uk and include the email address you used to join the Ego Club and we will endeavour to get back to you. Every email that is sent to Ego Club members includes an unsubscribe link which will remove you from all communication, including all vouchers and offers, immediately. If you wish to be permanently deleted from the Ego Club, please send an email to info@egorestaurants.co.uk and include the email address you used to join the Ego Club. Ego maintain the right to change or withdraw any of the Ego Club benefits at any time. Ego Club vouchers are not valid with takeaway orders. As part of the signing up process we are using a Google product called ‘reCAPTCHA’ to eliminate spam sign-ups to the Ego Club. The relevant Privacy Policies and Terms can be found by clicking these links. Updated 30th May 2023.

(17) Gift Card Terms and Conditions

Gift Cards Purchased Before 17/03/2024

Ego Mediterranean Gift Vouchers purchased on and before 17th March 2024, were supplied and managed by Toggle (https://usetoggle.com/). These Gift Vouchers, whether purchased online or in store have a 12 month expiry period. You will be reminded 2 weeks before expiry to use the balance on your card. Our Gift Vouchers can be used in any of our Ego restaurants. To check your balance and expiry for any cards purchased before 17/03/2024, please register your card here: http://egorestaurants.co.uk/activate/. Please note, vouchers cannot be extended by the restaurant staff in the restaurants, it has to be done centrally, hence providing a few days notice before your visit. All physical vouchers are sent 1st Class via Royal Mail.

Gift Cards Purchased 18/03/2024 Onwards

General Terms
Mitchells & Butlers Leisure Retail Ltd (“Ego Restaurants”) supplies both physical gift cards (“Physical Gift Cards”) and digital gift cards (“eGift Cards”) to guests, together referred to herein as (“Gift Cards”) which are issued by Mitchells & Butlers Leisure Retail Ltd, 27 Fleet St, Birmingham, B3 1JP (registered no 1001181), VAT Number –VAT Number and are supplied via the Gift Card agent, Blackhawk Network (Europe) Limited registered in England and Wales with its registered office at Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD England (registered number 07956446), who operates this website.
If you have any complaints about our service or any Gift Cards you purchase from us or wish to contact us please contact the Gift Card Guest Services on 0331 630 5409, opening hours are 8am to 8pm, 7 days a week, or email on mabgiftcards@bhnetwork.com

Gift Cards
Gift Cards are redeemable as full or part payment in any of our restaurants.With the exception of shipping fees for the delivery of Physical Gift Cards, no additional fees will be imposed on purchasers or recipients of a Gift Card.

Gift Cards cannot be refunded or exchanged for cash or credit. The Gift Card is not a cheque guarantee, credit, debit or charge card.

If we are unable to accept your order, the system will inform you of this and will not charge you. This might be because of a suspicious transaction alert identified on our system or because we do not deliver Gift Cards to your location.

Expiry of Gift Cards
Our Gift Cards are valid for valid for a minimum of 24 months from the latter of the date that any value was last loaded onto the Gift Card, or the date that any value on the Gift Card was last redeemed. If you are unsure of your expiry please contact Gift Card Customer Services on 0331 630 5409

View Your Balance
Gift Cards are available in variable denominations, and you can choose any denomination between £5 – £250. No change will be given but Gift cards can be used multiple times until all of the remaining balance is spent. Card balances can be checked by clicking www.showmybalance.com. Alternatively, you can check your balance in any Ego Restaurant

Your Rights To End The Contract
You have the right, in addition to your other rights, to cancel your order for Gift Cards, provided you are within the cooling off period of (i) in the case of eGift Cards fourteen (14) days after the date that we confirm that we accept your order or (ii) in the case of Physical Gift Cards (14) days after the day that they are delivered to you.

If you choose to receive your eGift Cards before expiry of the fourteen (14) day cooling off period, you acknowledge and accept that you will lose your right to end the contract once downloading of the digital content begins.

Returns
Subject to the cooling off period you may not return or cancel your Gift Cards after they are received.
If you wish to cancel your Gift Cards order prior to its delivery, please contact our Gift Card Guest Services on 0331 630 5409

Lost or Stolen Gift Cards
Please keep your Gift Cards secure, as if they were cash. We are not responsible if the Gift Cards are lost, stolen, destroyed or used without permission. We reserve the right to cancel Gift Cards, if we reasonably suspect fraud or misconduct. Damaged, altered or cancelled Gift Cards will not be accepted.

Limitations
The Gift Card is valid at any Mitchells & Butlers venue in the UK as detailed at www.thediningoutgiftcard.co.uk/ and subject to the conditions set out below. The Gift Card cannot be used (i) to make any online purchase (ii) at any Moto or other Mitchells & Butlers franchise or (iii) at any site not managed by Mitchells & Butlers: please check with your server that the Gift Card can be used at the particular site before ordering. Venues can be added and/or removed from the list above at any time at Mitchells & Butlers’ discretion.

Gift Cards cannot be resold, transferred for value, or redeemed for cash.
Unused Gift Cards cannot be transferred or returned, and orders cannot exceed £5000 per day.

Privacy Policy
Please review our Privacy Policy here to understand more about how we use your data. For any further questions contact data.protection@mbplc.com.

Gift Card Guest Service
If you need assistance with any aspect of your purchase, or use of your Gift Cards, please contact Guest Services on 0331 630 5409. You will be required to provide your order number.

Payment Methods
Gift Cards may be paid for with a valid Debit or Credit Card (we do not accept American Express).

Delivery Information
During the order process we will let you know when we will provide the Gift Cards to you.
The costs of delivery for Physical Gift Cards will be as displayed to you on our website. eGift Cards will be delivered free of charge.
Physical Gift Cards can be delivered to valid addresses within the United Kingdom with the exception of the Channel Islands.
We are not responsible for Gift Cards that are not received due to your failure to enter an accurate physical address or email address for the recipient. If you have concerns about your order, please our Gift Card Guest Services on 0331 630 5409.

Reasons for Failed Delivery of eGift Cards
eGift Cards are delivered via email. If you have confirmed the recipient’s email address but the eGift Cards have not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:
Spam filter blocked email or routed it to a bulk/spam folder
Recipient’s firewall blocked the email
Email inbox is over size limit
Invalid email address

If a spam filter is blocking Gift Card emails from getting to an inbox, the email options will need to be modified so that Gift Card emails are not considered spam.
If you need further assistance, contact our Gift Card Guest Services on 0331 630 5409. Please be ready to provide your order number.

Personalised Messaging
If you wish to add a personal message to your Gift Cards, simply type your message in the message field during the purchase process.
Gift Cards personal messages are limited in length to the space provided on the eGift Cards, or to the space provided on the presentation carrier of Physical Gift Cards and there is no additional charge to include a personalised message.
We reserve the right to cancel inappropriate, offensive or otherwise objectionable messages.

Updates to Terms and Conditions
We reserve the right to change these Terms and Conditions from time to time.

Governing Law
These terms are governed by English law and you can bring legal proceedings in respect of your Gift Cards in the English courts. Updated 18 March 2024.